Refund policy

Return and Refund Policy

Returns

We accept return requests made within 14 days after your order is delivered.

To be eligible for a return, the item must be unused, in the same condition in which it was received, with any original tags attached and in its original packaging. Proof of purchase is required.

To request a return, please contact us at hello@fjordandpine.com before sending anything back. Returns sent without prior authorization may not be accepted. If your return is approved, we will provide return instructions and the applicable return address.

Return shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping service. Original shipping charges are non-refundable unless the item was defective, damaged, or incorrect.

Non-returnable items

Food products are not eligible for return or exchange. Please contact us before ordering if you have questions about a specific product.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly with your order number and photos when applicable so we can evaluate the issue and make it right.

Exchanges

The fastest way to receive a different item is to return the eligible item according to this policy and place a separate order after the return has been approved.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at hello@fjordandpine.com